Terms & Conditions

Bobbys Hair & Cosmetics AS recommends that you familiarize yourself with the purchase conditions as both your rights and obligations are described here.

1. General

These conditions apply to all sales through www.bobbys.com (now referred to as Bobbys.com) to private consumers. Separate terms and conditions apply to business purchases. The terms of sale together with your order, confirmed through an order confirmation, constitute the overall contractual basis for the purchase. The sales conditions on Bobbys.com are only available in Norwegian. We primarily deliver goods to mainland Norway. If you live on Svalbard, the Norwegian continental shelf, other remote Norwegian areas, or countries in northern Europe, you must contact us via our order email bestelling@bobbys.com, or by telephone and we will help you with your order. Consumer purchases through Bobbys.com are regulated through these conditions of sale and are, among other things, regulated in the Consumer Purchases Act, the Right of Cancellation Act, the Marketing Act, the Personal Data Act, the E-commerce Act, and the Credit Purchase Act. Where these conditions of sale require written form, this is fulfilled by the use of e-mail, text message to a mobile phone (SMS), letter, etc.

2. Definition of parties

The seller is: Bobbys Hair & Cosmetics AS, Organization number; NO 979 122 713 VAT. Visiting and delivery address for service and customer reception; Bobbys Hair & Cosmetics AS Skippergata 23 0154 OSLO Buyer is: the person stated as the buyer in the order, and is referred to in the following as “you”, “you”, “your” or “yours”.

3. Order and agreement process

Your order is binding when the order is registered on our server (computer). Bobbys.com is also bound by your order if it does not deviate from what is offered by us in our online shop, our marketing or in any other way. You still have the right to withdraw from the purchase in accordance with the Act on the right of withdrawal, see clause 12 of the agreement. When Bobbys.com receives your order, we will confirm the order and automatically send you an order confirmation. Read the order confirmation carefully when you receive it and check whether the order confirmation is in accordance with the order. Deviations between your order and the order confirmation are considered a new offer from us, which you can accept or decline. You still have the right to enforce your original order if it is in accordance with what we have offered. Exceptions may occur.

4. Information provided in the online shop

We strive to give our customers as correct information about our products as possible. We reserve the right, however, that typographical errors may occur, which may mean that we cannot deliver according to information provided in our online store, our marketing or otherwise. Furthermore, we reserve the right to cancel your order or part of it, if the product is sold out. In situations where the product(s) are sold out, you will be notified of this, possibly together with information about what we can offer instead. You will have the option to accept our new offer with the changes we specify in relation to your order, or cancel the order.

5. Prices

All prices include value added tax and any environmental fee. The total cost of the purchase will appear before ordering and include all expenses associated with the purchase such as expenses for postage, shipping, packaging, etc. Deliveries to Svalbard, the Norwegian continental shelf, other remote Norwegian lands or other countries in Europe are sold without the addition of value added tax.

6. Payment

Payment is made using our online payment solution. All orders must be paid through Klarna Checkout or Vipps. You can easily pay with MasterCard, Visa or via Klarna Invoice through this solution. Your card will not be charged before the goods are sent from our shop, the money will only be reserved at the time of purchase. There are no fees for using a credit card in our online store. Klarna is responsible for credit card transactions made through this website. No personal information about your transaction is registered at Bobbys Hair & Cosmetics, and all information takes place between you and your bank.

7. Delivery and delay

Delivery of the products takes place in the manner, at the place and at the time indicated on the order confirmation. We bear the risk for the products until they are taken over by you, i.e. when you have received the products in your possession. If the delivery of the products is delayed, we will give you information as soon as we are aware of it, together with information about and possibly when delivery can take place, or whether the product(s) are sold out. Depending on the nature of the products and the length of the delay, you can, depending on the circumstances, withhold the purchase price, demand delivery, demand compensation or terminate the agreement.

8. Unclaimed packages

If you fail to pick up the package at the post office, you will be charged a fee of NOK 350 to cover our expenses, i.e. return shipping costs and our warehouse handling costs. For customers who have paid in advance via Klarna, this means that we credit the remaining amount down to NOK 350.- If the purchase is lower than NOK 350.-, the entire amount is kept to cover the above-mentioned costs. For Click & Collect orders, a collection deadline of 10 days applies from when you receive an SMS that your order is ready for collection. If the package is not collected within the deadline of 10 days, you will be charged an administration fee of NOK 150 to cover our costs related to preparing your order.

9. Examination of the products

After you have received the products, you should, as soon as you have the opportunity to do so, examine whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transport, or whether the products otherwise have faults or deficiencies. We must be notified in writing of any errors or omissions within three days of receipt of the goods by e-mail to bestelling@bobbys.com .

10. Your rights in the event of errors and defects

If the products have errors or defects, you can, depending on the circumstances, demand correction of the error, redelivery, price reduction, compensation or cancellation of the purchase. The error must be present when you receive the products in your possession. Faults that you discover within six months of receiving the products, however, should normally be regarded as faults that occurred before you received the products. See also section

11. Notification of errors and defects in the products

can be conveyed to us verbally or in writing. This must be done within a reasonable time after you discovered the error or deficiency. You still always have at least a two-month complaint deadline. For reasons of proof, we recommend that the complaint be sent to us in writing. Bobbys.com will confirm receipt of all complaints in writing. Bobbys.com will also confirm receipt in writing of goods sent back to us or our service workshop for inspection or rectification. The right to advertise applies for two years after you have taken over the product, or five years if the product is intended to last significantly more than two years. The right to claim comes in addition to the right of withdrawal according to section

12. Guarantee

Our guarantees do not imply any restrictions on the complaint deadline for goods according to the Consumer Purchase Act. The complaint deadline is two years after you took over the item, or five years if the item is intended to last significantly more than two years. When purchasing loose hair and extensions, the guarantee only applies if you have followed all advice and guidance for such products on www.bobbys.com. See also section 10.

12. Right of withdrawal

The Right of Cancellation Act gives you the right to cancel your purchase. The right of withdrawal applies to goods and to certain services (see exceptions in the last section). The right of withdrawal requires that you notify us of this no later than 14 days after you receive the delivery (withdrawal period). If you have not received a right of withdrawal form either in the order confirmation or upon delivery of the products, this period is extended to three months. Everyone receives a right of withdrawal form in the order confirmation when ordering, but you can also download the form here: www.bobbys.com/angreskjema.pdf In order for the right of withdrawal to be exercised, the product must be delivered to us in the same quantity and condition as you received it. All products must be returned to us within a reasonable time. Any return shipping must be paid for by you. You bear the risk of the transport back to us. We are only obliged to pay back to you what you have paid for the item, including postage for the shipment to you, handling fees, customs duties, collection fees, etc. This only applies when the entire purchase is returned. Reimbursement must take place within fourteen days after we receive the product from you or a collection note or the product has been made available to us. The product is sent back to us, if possible in the original packaging, together with a right of withdrawal form. Further information on how to use the right of withdrawal can be found in the right of withdrawal form. The right of withdrawal does not apply: – For loose hair or extensions where the seal on the physical product has been broken or it is clear that the item has been used (considered an intimate product). – If the customer fails to pick up the parcel at the post office. – For wigs (considered an intimate product).

13. Personal information

Our customers are concerned that Bobbys.com handles personal information in a reassuring manner. Below you will find a detailed description of how we handle this information. When you shop with us, we store, among other things, your name, address, mobile number and email address. This is information we need to deliver the goods to you via the carrier you choose, as well as contact you about conditions in connection with the order. We are also required to store this information in connection with accounting, tax handling and any warranty/return handling, so that this history cannot be deleted. For security reasons, we also store the IP address used to register the order. This information is also available on “My page”. Card numbers are not kept by Bobbys.com beyond what is necessary to ensure efficient handling of any problems with charging, cancellation of reservation and crediting. If you wish to enter into an agreement on consumer financing, you must consent to our partner Klarna carrying out a credit check based on your social security number. If you actually enter into a financing agreement, this information is stored with them until the loan is closed. The birth number is required for reporting to the tax authorities. After the loan has ended, the credit information is anonymised and only used for statistics. We also collect and store log data such as which categories and products are viewed or searched for, in order to learn what our customers are interested in, as well as improve product selection and offers. This information is also used to make it possible to show you related products, or send you related offers (if you have explicitly requested this). The information is also used to produce traffic statistics for e.g. capacity planning. We use and require a cookie to be able to register and complete an order. (It is possible to look at products without using cookies.) We also try to save a permanent cookie that is used to recognize you when you return. We offer a number of mailing lists to receive various types of information and offers. It is voluntary to receive this, and you must explicitly sign up in connection with registration or on “My page”. It is also easy to unsubscribe from the e-mail lists from the account page (“My page”). Bobbys.com does not sell personal information to third parties, nor do we exchange or forward such information with third parties. If you have questions about personal data relating to you, or wish to make use of your rights to rectification, blocking, deletion, etc. according to the Personal Data Act, you can contact our customer center at post@bobbys.com. You are also obliged to provide correct information about your name, address, telephone number and e-mail address when placing an order with us. If incorrect information leads to an unclaimed/returned package to us, fees and charges apply as mentioned in clauses 6 and 8.

14. Sales liens

We have sales liens on the delivered products until the purchase price, including interest and costs, has been paid in full.

15. Disputes

The parties shall attempt to resolve any disputes amicably. If this is not successful, you can bring the matter before the Consumer Council near where you live. All disputes must be resolved according to Norwegian law. If the case is brought before the courts, it must be decided in our (seller’s) venue, which normally means Oslo.